Lead csa
Company Name:
Heartland Automotive dba Jiffy Lube
Please visit http://www.jiffycareers.com to join our Talent Network and Apply!
Primary Purpose of Job
The Lead CSA is responsible for creating a Wow! guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring tailored service recommendations, quality product installation and communication of any special circumstances that impact the overall satisfaction. This leadership role is also a critical link to our Guest First strategy, building sales and gross profit within the store location by using proven methods that exceed the guests and Jiffy Lube business needs and that realize Heartland/Jiffy Lubes vision and strategy for guest care. The CSA has the authority to coach, challenge and provide direction where guest satisfaction is concerned.
Key
Responsibilities:
Provides and ensures excellent, professional Guest First care for all automotive services available
Provides and ensures a positive consultative approach during the check-in process
Ensures we accurately capture the guests product needs and provides updates throughout the entire process to create a WOW experience
Responsible for ensuring all in the CSA role understand the range of products and services available and offers the guest options tailored specifically to meet their preventative automotive needs
Must be a team player that encourages collaboration; shares wins and feedback, creates a feeling of belonging to the guest as well as teammates.
Responsible for ensuring CSA roles maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust
Provides sales and guest service leadership during store meetings and team huddles
Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met
Will have responsible for opening/closing the store
Deliver quality service at all times
Carry out other duties and projects necessary for the position
Position Requirements:
Professional experience in the automotive services business
Experience in retail, restaurant or hospitality industry where providing exceptional customer service and interacting well with others is the expectation
Required to be a professional individual and uphold a clean appearance at all times
Enjoys and is energized by a fast paced, high performance retail environment
Can analyze, comprehend and recommend financial objectives that help increase sales and service results
Has a Guest First mindset and is especially interested in solving difficult service experiences
Subject matter expert in such areas as vehicle safety rules, operations manuals and maintenance instructions necessary
Must have a valid drivers license
Must pass a pre-employment drug and criminal history background check
Equal opportunity and veteran friendly employer!
Must be CSA certified
JOB REQUIREMENTS
JOB REQUIREMENTS:
(This is not an all-inclusive list)
All Employees Must:
Be able to read, write and speak English.
Be able to pass a background check and drug test.
Possess a valid driver's license.
Be able to stand on concrete or metal surfaces for extended periods of time
Be able to work in an environment that frequently experiences extreme hot and cold
temperatures, loud noises and exhaust fumes.
Be able to lift and move inventory items, trashcans and other work-related items (up to 50 lbs.)
Be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
Be able to push, pull, pull-up, bend at the knees and waist, twist body at the waist, raise and
hold arms overhead, turn head / neck / shoulders as needed, grasp and hold tools and other
items with hands -- all for extended periods of time or many times throughout the work shift.
Reasonable accommodation will be provided under appropriate circumstances
and in accordance with applicable law.Estimated Salary: $20 to $28 per hour based on qualifications.
Heartland Automotive dba Jiffy Lube
Please visit http://www.jiffycareers.com to join our Talent Network and Apply!
Primary Purpose of Job
The Lead CSA is responsible for creating a Wow! guest experience. From the time the vehicle drives on the property, to when the keys are safely handed back, this position is responsible for ensuring tailored service recommendations, quality product installation and communication of any special circumstances that impact the overall satisfaction. This leadership role is also a critical link to our Guest First strategy, building sales and gross profit within the store location by using proven methods that exceed the guests and Jiffy Lube business needs and that realize Heartland/Jiffy Lubes vision and strategy for guest care. The CSA has the authority to coach, challenge and provide direction where guest satisfaction is concerned.
Key
Responsibilities:
Provides and ensures excellent, professional Guest First care for all automotive services available
Provides and ensures a positive consultative approach during the check-in process
Ensures we accurately capture the guests product needs and provides updates throughout the entire process to create a WOW experience
Responsible for ensuring all in the CSA role understand the range of products and services available and offers the guest options tailored specifically to meet their preventative automotive needs
Must be a team player that encourages collaboration; shares wins and feedback, creates a feeling of belonging to the guest as well as teammates.
Responsible for ensuring CSA roles maintain or exceed sales mix target while simultaneously achieving high guest satisfaction by building relationships and trust
Provides sales and guest service leadership during store meetings and team huddles
Gives impartial advice to ensure guests are aware of manufacturer-recommended service needs are met
Will have responsible for opening/closing the store
Deliver quality service at all times
Carry out other duties and projects necessary for the position
Position Requirements:
Professional experience in the automotive services business
Experience in retail, restaurant or hospitality industry where providing exceptional customer service and interacting well with others is the expectation
Required to be a professional individual and uphold a clean appearance at all times
Enjoys and is energized by a fast paced, high performance retail environment
Can analyze, comprehend and recommend financial objectives that help increase sales and service results
Has a Guest First mindset and is especially interested in solving difficult service experiences
Subject matter expert in such areas as vehicle safety rules, operations manuals and maintenance instructions necessary
Must have a valid drivers license
Must pass a pre-employment drug and criminal history background check
Equal opportunity and veteran friendly employer!
Must be CSA certified
JOB REQUIREMENTS
JOB REQUIREMENTS:
(This is not an all-inclusive list)
All Employees Must:
Be able to read, write and speak English.
Be able to pass a background check and drug test.
Possess a valid driver's license.
Be able to stand on concrete or metal surfaces for extended periods of time
Be able to work in an environment that frequently experiences extreme hot and cold
temperatures, loud noises and exhaust fumes.
Be able to lift and move inventory items, trashcans and other work-related items (up to 50 lbs.)
Be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
Be able to push, pull, pull-up, bend at the knees and waist, twist body at the waist, raise and
hold arms overhead, turn head / neck / shoulders as needed, grasp and hold tools and other
items with hands -- all for extended periods of time or many times throughout the work shift.
Reasonable accommodation will be provided under appropriate circumstances
and in accordance with applicable law.Estimated Salary: $20 to $28 per hour based on qualifications.
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